Refund policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not, we accept returns within 30 days of delivery.
Return Eligibility
To qualify for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by your receipt or proof of purchase
How to Start a Return
To request a return, please email us at sales@paradisebirdhouses.com.
If your return is approved, we'll provide return instructions and the return shipping address:
Paradise Birdhouses
35 Bethlehem Church Road
Youngsville, NC 27596
Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at sales@paradisebirdhouses.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Special-order items
- Sale or clearance items
- Gift cards
If you're unsure whether your item is eligible for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges. If you'd like a different item, simply return your original purchase (if eligible) and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at sales@paradisebirdhouses.com.